Customer Service Isn't Just a Department, It's Our Business

Commonly Asked Questions

Simple & Straight Forward Customer Service

DETAILS OF MEMBERSHIP

If you choose to become a member, joining will be a simple process, and we are here to answer any and all of your questions 24/7 through our dedicated customer service center.
Membership entitles you the use all of the features provided.

WHAT WAS I BILLED FOR?

If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.

HOW OFTEN WILL MY MEMBERSHIP BE BILLED?

All memberships will automatically renew monthly, for your convenience, until cancelled.
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.

UNFAMILIAR WITH A CREDIT CARD CHARGE?

Your credit card statement will be discreetly billed as negyet.com The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined.

MAY I CANCEL OR REQUEST A REFUND?

Customers are free to request a cancellation or refund at any time, no questions asked.
Our diligent customer service agents are ready to assist our customers 24 hours a day, 7 days a week.
As soon as processed, please allow 3-5 business days for the funds to be returned to your card.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

Contact us today:
Email: support@negyet.com Chat: negyet.com Phone: (866) 666-1920

DISPUTING A CHARGE

There is no need to contact your bank, or credit card company, directly to process a chargeback. This type of procedure is very time-consuming and can delay funds from being returned to you. Contact us directly, and we will issue you a refund without any complications or delays.

WHY DO YOU NEED MY MAILING AND EMAIL ADDRESS AT SIGN UP?
WILL ANYTHING BE SENT TO ME IN VIA REGULAR MAIL?

The reason we ask for your mailing address is because credit card/financial institutions require us to obtain that information. We will never send anything to you via email unless you contact us directly via email and we reply, and nothing will be mailed to your mailing address.

MY CREDIT CARD WAS REJECTED. WHY?

There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.

USERNAME/PASSWORD

No problem! Click here to go to our password retrieval section.

TECHNICAL ISSUES WITH LOGIN CREDENTIALS

There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.

NEED MORE INFORMATION?

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24 hours a day, 7 days a week - We are here to assist!